The Ultimate Guide to Voice AI

Learn everything about voice AI and become an expert in building voice agents on the Rounded platform
Illustration of a phone call between two AI voice agents, symbolizing the future of fully automated, human-free conversations.
The future of phone calls: toward 100% AI conversations?

Phone calls are evolving fast: after callbots, we’re entering the era of 100% AI conversations. Explore the technical, legal, and practical implications — and how Rounded is getting ready.

May 16, 2025

Automate your client follow-up calls without writing a single line of code with Rounded
API + Voice Agent: Automate Your Client Follow-Ups Without Writing Code

Automate your client follow-up calls without writing a single line of code. Learn how to trigger personalized voice calls using APIs, Make, or Zapier — and boost your response rates effortlessly.

May 14, 2025

How Legalcity Automated Debt Collection Calls Using AI Voice Agents
How Legalcity Automated Debt Collection Calls Using AI Voice Agents

Discover how Legalcity, a leading digital debt collection firm, automated its outbound calls with AI voice agents, reducing costs by 21x while maintaining high engagement and resolution rates.

May 12, 2025

Illustration of a Voice AI agent enhancing customer retention through personalized conversation
Is Voice AI the New Lever for Customer Retention?

Discover how Voice AI strengthens customer retention through more human, personalized, and scalable interactions — far beyond traditional channels.

May 9, 2025

AI voice agent automating restaurant reservations and order taking during service hours
Restaurants: How an AI Voice Agent Can Automate Bookings and Order Taking

Discover how an AI voice agent can help restaurants answer every call, automate bookings and takeaway orders, reduce no-shows, and boost customer satisfaction — even during peak hours or after closing time.

May 5, 2025

Discover where mistakes happen with Voice Agents and how to fix them on Rounded
What to do when a voice agent makes a mistake?

Even the best voice agents powered by AI can make mistakes — misinterpretations, hallucinations, or execution errors. Discover how Rounded helps you detect, analyze, and correct them in real time, ensuring a smoother voice experience for your clients.

Apr 25, 2025

Discover how AI Voice Agents allows you to optimize appointment scheduling
Appointment scheduling by phone: what AI voice agents do better

Even in the era of online calendars, phone calls remain essential for booking appointments. Learn how Rounded voice agents automate inbound calls, integrate with your tools, reduce no-shows, and free up your staff — all without sacrificing the customer experience.

Apr 25, 2025

Discover how AI Voice Agents outperform humans on certain tasks
Why voice agents outperform humans on certain tasks

Are AI voice agents better than humans for customer service? This article explores how voice AI outperforms human agents on repetitive tasks like follow-ups, appointment booking, and structured Q&A — while still relying on human strengths where it matters most.

Apr 10, 2025

Discover how to reduce no-shows with AI and Voice Agents
Voice agents and no-shows: reducing missed appointments with AI

Reduce appointment no-shows with AI voice agents: automated calls, confirmations, and rescheduling. Smarter workflows, fewer missed slots.

Apr 7, 2025

Automated phone answering system: how it works
How does an automated phone answering system work?

Learn how an AI-powered phone answering system works and why it’s a game-changer for small businesses. With Rounded, discover how AI voice agents handle calls, improve customer experience, and reduce costs.

Apr 3, 2025

Comparison between voicebot, callbot and AI voice agent showing their capabilities and typical use cases
Voicebot vs Callbot vs AI Voice Agent: What’s the Difference?

What’s the difference between a voicebot, a callbot, and an AI voice agent? Discover how Rounded builds smarter call automation with AI voice agents that go beyond IVR and keyword-based scripts.

Apr 3, 2025

AI voice agents handling inbound and outbound calls to optimize customer interactions and automate workflows.
Inbound vs Outbound Calls: How AI Voice Agents Improve Efficiency

Discover how AI voice agents optimize inbound and outbound calls, reducing costs, improving customer experience, and automating call center operations.

Mar 10, 2025

What's the future of call centers with the rise of AI Voice Agents ?
Call Center and/or AI Voice Agent? What’s the Future?

AI voice agents are transforming call centers, automating routine inquiries while enhancing customer experience. Discover how a hybrid model combining AI and human agents optimizes efficiency, reduces costs, and elevates service quality.

Feb 27, 2025

IVR vs AI voice agent – Rounded's comparison of call automation solutions
Voice Agents vs IVR: Why AI is the Future of Customer Service

IVR or AI voice agent? Discover how Rounded’s AI-powered solution outperforms traditional IVR, improving efficiency, customer experience, and call automation.

Feb 13, 2025

AI voice agents in healthcare – Reducing wait times and improving efficiency
AI Voice Agents in Healthcare: Cut Wait Times & Boost Efficiency

Struggling with long wait times and missed medical appointments? Discover how AI voice agents are transforming healthcare by automating appointment scheduling, reducing no-shows, and optimizing administrative workflows. Learn how hospitals and clinics can improve efficiency and enhance patient experience with intelligent call automation.

Feb 11, 2025

8 mistakes to avoid when creating a Rounded AI voice agent – Practical guide
Top 8 Mistakes to Avoid When Creating an AI Voice Agent

Avoid the most common mistakes when creating an AI voice agent. Learn best practices to ensure a smooth, high-performing voice assistant. Optimize settings, structure prompts effectively, and test your agent properly on the Rounded platform.

Feb 6, 2025

How to create a high-performance Rounded AI voice agent in under an hour – Step-by-step guide
Create a High-Performance AI Voice Agent in Under an Hour

Discover how to create a high-performance AI voice agent in less than an hour with Rounded. Call automation, appointment scheduling, API integration... Follow our step-by-step guide to deploying an effective voice agent and improving the customer experience.

Feb 5, 2025

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Frequently Asked Questions

How does Rounded's Voice Agent implementation process work?
What is the difference between Rounded's voice agents and an Interactive Voice Service (IVS)?
How can I optimize my customer service with Rounded?
What happens to the data after the call?