1. Remote secretaries — a flexible answer to the changing world of work
In recent years, the remote secretary has become an essential solution for companies and independent professionals.
Digital transformation and remote work have completely changed how administrative tasks are handled. Today, a secretary can manage calls, schedules, and daily operations from anywhere — thanks to collaborative tools, online calendars, and cloud-based platforms.
This model offers multiple advantages:
It provides flexibility, reduces fixed employment costs, and ensures service continuity even during absences.
But in 2025, a new evolution is reshaping the role entirely: the rise of voice artificial intelligence.
2. From outsourced secretaries to intelligent assistants
Until now, the concept of a remote secretary relied on a real person handling calls, scheduling, and follow-ups from a distance.
This human model remains valuable, but it quickly reaches its limits when call volumes surge or 24/7 availability becomes necessary.
That’s where AI voice agents come in — intelligent virtual secretaries capable of understanding, speaking, and taking action.
An AI voice agent doesn’t just answer the phone — it performs real tasks.
It can schedule appointments, send confirmation messages, update a CRM, or transfer calls to the right contact.
And it does this seamlessly, at any time, with a consistent and professional tone.
This technology doesn’t replace human secretaries — it enhances them.
It handles repetitive, low-value calls, freeing human assistants to focus on complex and strategic tasks that require empathy and judgment.
3. The modern secretary’s missions, redefined by voice AI
The core mission of a secretary has always been to organize, filter, and inform.
But with voice AI, these missions become faster, more reliable, and more personalized.
When a client calls, the AI agent understands the request in natural language and responds instantly. It can reserve a time slot in a connected calendar (Google Calendar, Doctolib, or Cal.com), send a confirmation message, or automatically follow up with a client before an appointment.
It can also provide all practical information: business hours, address, prices, or availability — always with a calm, human-like tone.
Each call becomes a smooth, consistent experience, no longer dependent on a person’s availability.
The result: fewer missed calls, fewer errors, and higher customer satisfaction.
4. A trusted ally for high-call-volume industries
Voice AI is gradually becoming a must-have for businesses where the phone remains a key communication channel:
Healthcare
Medical offices often face overwhelming call volumes. Voice AI can triage urgent cases, schedule appointments, and automatically remind patients to confirm attendance.
Legal and real estate
For law firms or real estate agencies, voice agents take inquiries, record messages, or route qualified leads — ensuring a professional, reliable first impression.
Services and e-commerce
In e-commerce or service-based businesses, a remote secretary powered by AI can manage order tracking, payment reminders, and post-purchase surveys — turning every call into an opportunity for retention.
In all these contexts, the goal is the same: reduce human workload while improving responsiveness and service quality.
5. Rounded: the new generation of remote secretary
With Rounded, creating your own intelligent remote secretary is quick and simple — no coding required.
In just a few minutes, you can:
- Choose your agent’s voice, tone, and personality.
- Define its tasks — from call handling to scheduling or transfers.
- Connect it to your tools (CRM, messaging, billing, calendar).
- Launch an automated line that answers 24/7.
Every call is recorded, analyzed, and tracked. You stay in control of the conversation design, integrations, and prompts.
The goal isn’t to replace humans but to let them focus on what truly matters.
Conclusion: the future of remote secretary work is hybrid
The remote secretary is no longer just a distant human voice.
In 2025, it has become a hybrid system, combining human expertise and artificial intelligence.
Voice AI brings consistency, speed, and availability.
Humans bring emotional intelligence, intuition, and relational depth.
Together, they define the new standard for modern administrative support — more efficient, more accessible, and more scalable.
Rounded makes this transformation possible for any business, whether you’re a medical practice, SME, or service provider.
Because great call handling should depend on system quality, not staff availability.
